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Comment pouvons-nous vous aider ?
Trouvez rapidement des réponses sur votre profil, la communauté, les événements et les outils Classicspark.
45 résultats
Search Bar
1How does the search bar work?
You have 4 search filters :
Users,
Musical Events,
Concerts,
Jobs.
In each one of them, you can establish parameters to filter your search.
Canaux
3What happens if I create a Theme in Channels?
If you create one, the rest of the community will be able to see what you publish and they may also participate in it.
What is “follow” for in Channels?
If you follow a theme you will be notified whenever new content is added to that particular theme.
What is Channels?
There are several themes called channels in which you will be able to share and exchange information with the community.
In each one of them, you can create your own theme.
Chat
5How do I remove or leave a group?
Easy.
Clicking delete on the tab that appears when clicking on the group name.
If you have not created the group, but you want to abandon it, click Leave in the tab that appears when you click on the name of the group and that's it!
Comment quitter un groupe de discussion ?
Click on the group chats title and you’ll see the option to leave.
Can I restrict who writes to me?
Sure! Simply by checking Block User on the button that appears next to the name of the
user in the Chat Park.
Who can write to me in Chat Park?
The Chat Park is the meeting point of the community. All your friends can write to you as long as you haven't blocked them.
What is Chat Park?
It’s the place where you can chat with your friends in Classicspark. You can chat individually in My chats and in Group in My Groups.
Classes
3How do I establish my available schedule to teach online?
It’s very simple! Choose days and time slots you want to leave available to give your online lessons in Classes/My space.
How do lessons work in classicspark?
You may request online lessons to all musicians which have marked the option “open to teaching online” (you can also teach in Classicspark!) .
Whenever you request a lesson the calendar with the available slots for that teacher will open. After choosing your slot and the amount of time you need a request will be sent. If the teacher accepts, you will receive an email with a payment link and later the link to access the online class. That’s all!
How to request a refund for a class or a concert ticket?
Go to the Payments section, then click on the event you want to request a refund and click the button that says refund. Remember, you have up to 3 days after the event to request a refund from the organizer. The organizer reserves the right to accept or reject the request.
Contenu audiovisuel
5Why are ratings anonymous?
We believe that if you feel free to rate, others will feel free to rate you as well.
Which sort of videos are allowed?
If you upload a video to Classicspark it’s understood that you own this video. If not, you should have permission and/or authorization to do so.
What is Stage?
Here we will put all concerts and videos uploaded to Classicspark for you to see. Enjoy!
What is an applause?
If you like a video, audio, photo, or comment, send them an applause!
Which format of video, audio and photos may I upload?
Photos must be in JPG, PNG, or format and cannot exceed 7MB.
Videos on Classicspark can be uploaded by YouTube and also Classicspark. We accept practically all types of codecs.
Finances
3How long does it take for my money to arrive in my account?
After requesting the transfer from your balance in Classicspark to your personal bank account, it will take as long as it takes for your bank to process the transfer. But it is usually not more than 3 days in most cases.
What happens if my money does not arrive?
It is very important that you verify your bank account number well. If it has not arrived in 10 days, write to us at the email: contact@classicspark.com
What tax responsibilities do I have with the money I receive through Classicspark?
Classicspark wants to be of utility for the classical music community providing tools for their self-sustaining. Nevertheless, each musician, independently of where they are, must comply with their local tax laws and requirements.
Général
12May I block a user?
Sure, you’ll always have the possibility to block any user you may need to. You can do this at Settings - Privacy - Block user or also at Chat Park, in the window which appears by clicking on any user’s name.
I forgot my password!
Don`t worry, whenever you want to log in to Classicspark there will always be an “I forgot my password…” and through a few simple steps you will obtain a new one.
What is the difference between Classicspark.com and Classicspark.live?
Classicspark has two platforms:
Classicspark.com, where all classical musicians can connect with each other and
Classicspark.live: which will be the meeting point with the public through online events.
How to invite my friends to Classicspark?
You can do it any time by clicking on Add personal contacts in My place. You can add your personal contacts from Gmail.
How can I promote myself in Classicspark
If you offer any kind of product or service related to music please feel free to place an add in the only social network for classical musicians. Just go to the “Create an add” which is on the bottom of any of the classicspark pages and in minutes you’ll be able to place your add.
How to report spam?
If you are receiving spam from a service you can block this service the same way a user is blocked. You can do by clicking on Settings- Privacy- Block User or in the Chat Park, in the tab that appears when clicking on the user`s name.
How to use Classicspark?
It’s easy!
After signing up you’ll see there are many things that you can do, but we suggest you start by :
1. Adding your photos, videos, and music to start sharing your musical life. Do this in My Place.
2. Adding your personal contacts. Do this also in My Place, clicking on Add personal contacts.
3. Looking for musicians and groups who are near you. You will be able to interact immediately with anyone you want.
4. Organizing online concerts, musical events, online classes, search for jobs, chat, create forums, publish videos/audios, search for music shops in your surroundings, etc.
Enjoy taking part in this community for classical musicians and music lovers!
Is Classicspark paid?
No. Classicspark is absolutely free.
Why has classicspark blocked/deleted my profile?
Classicspark will only delete profiles that may contain offensive content and/or may violate the legal conditions of the network. If your profile has been deleted/eliminated and you think you have not violated any normative from the network, contact us through our e-mail contact@classicspark.com.
Can I delete my profile from Classicspark?
If you want to delete your profile go to the Settings-Delete profile.
Can I use classickspark from my smartphone or tablet?
Yes. You can download our applications for both Iphone and Android.
In addition, classicspark is adaptive, so you can connect whenever you want from a tablet or smartphone.
What’s Classicspark?
Hi!
Classicspark is a dynamic place where classical music is what brings us together. It's the beginning of a stronger and closer community where we can feel free to share our passion.
Here go the ideas that have motivated us to create classicspark :
Exchanging promotes growth.
We have the same interest we should express and share.
All classical musicians, in any corner of the world, should feel like in a big family.
Offer the possibility for teachers to teach classes online, and, for students and professionals, to share their music live with others.
Every musician should know which other musicians live close by.
Every musician should be able to put together an ensemble in a new city.
Provide solutions for any eventuality that may arise in the daily life of the musician: find an accompanying pianist for tests that are not in your city, find an instrument repairman (or any other service) in my city or on a trip, etc.
All Job offers should be easy to find.
If you believe in these ideas like us, start building this great community and join Classicspark!
Profiles and Events
6How to edit my profile?
If you want to edit your profile, you can do it by going to Settings/Edit Profile and changing any information you want.
By going to My Place you can also add/edit your personal information such as the place you work/worked at, your studies, and ensembles you play in.
¿How to publish my musical events and concerts?
Easy! Go to the Organize Musical Encounter section, located in the Encounters/Concerts tab of My Space and start organizing a meeting to publish it.
In case you want to organize a concert, go to the Organize Concert section, located in the Concerts tab of My Space.
How can I find out about musical events in my surroundings?
Access the Search Engine and then the option Musical Events/Concerts. Here you can search by country, city or near you. We have also put a sidebar on the left side of the vast majority of pages so that you can see at all times what musical encounters are near you.
Can I delete my profile?
If you want to delete your profile, you can simply go to Settings/Delete Profile
Who can see my profile?
By default, any person who navigates through Classickspark. Nevertheless, if you wish to modify the privacy parameters you can do it on Settings/Privacy.
What is a musical event?
A musical event is how we have called all musical events that are not a concert.
Events can be:
Audition/Rehearsal,
Conference,
Course/Seminar,
Masterclass,
Schubertiade and
Musical get-together.
Confidentialité
3How do I set the privacy for musical events?
If you want to organize a musical event, in the process you can always decide who can see its publication as well as who can attend.
If you organize a private musical event, you will send the invitation only to the people you want.
If you organize a public musical event, it will be published online and anyone can attend.
May I block a user?
Sure, you’ll always have the possibility to block any user you may need to. You can do this at Settings - Privacy - Block user or also at Chat Park, in the window which appears by clicking on any user’s name.
How does classickspark protect the privacy of its users?
In Classickspark we take seriously the privacy of the users. This is why we try to offer the maximum amount of tools for you to always control your privacy.
If you want to set the privacy of your profile on the net, just go to Settings/Privacy and you can change all the filters you want.
Registry and Configuration
2Why are my data necessary?
The data you provide in the registry are necessary for the normal functioning of the net. Classickspark does not provide data or personal information about its users to third parties. We also offer tools for you to share only the information you want. By going to Settings/Privacy you can establish different parameters for you to decide what to share and with whom.
What does Classickspark do with my data?
Classicspark does not deliver data nor personal information of its users to third parties and gives you tools to share only the information you wish to. In Settings/Privacy you may determine different parameters in order to decide with whom and what you share.
Streaming
2Comment diffuser en streaming ?
We recommend you to see this basic streaming tutorial we have put together for you.
What happens if I am streaming and my connection fails?
If you cannot finish your online event, your viewers may ask for a refund. These requests you will find in your Refunds section in the Payments/My Space.
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